Returns & Exchanges Policy
This policy explains when and how tiles purchased from Kalafrana Ceramics can be returned. It forms part of our full Terms & Conditions of sale, available on request or at our Leichhardt showroom.
Eligibility & Timeframes
- Advice of your intention to return goods must be received within seven (7) days of the delivery date, and the goods returned within thirty (30) days of the invoice date.
- Any credit issued for a return will be held for 90 days. Once this period has elapsed, the credit will be cancelled.
- Only goods held in Kalafrana Ceramics' own stock are returnable — indent (special order) imports cannot be returned. Items sourced from local wholesalers are subject to that wholesaler's own return conditions, which may differ from ours.
- Returned goods must be current stock and shade, in full, unopened carton quantities, and returned within the supplier's designated return period.
Fees & Responsibility
- Negotiated returns incur a 20% handling fee (minimum $55) plus the cost of transport.
- Returning goods to our Leichhardt showroom is the customer's responsibility.
- Once tiles have been fixed (installed), no return or claim can be accepted.
Exclusions — Non-Returnable Items
- No refund or return is available on natural stone products (marble, granite, travertine, limestone), given natural variation in colour, pattern, texture and size is inherent to these materials.
- Adhesives, grouts, sealers and other consumables are non-returnable under any conditions.
For any return enquiry, please contact our showroom directly so we can confirm eligibility before goods are sent back.
Kalafrana Ceramics — 176 Marion St, Leichhardt NSW 2040
Call: +61-2-9569-5010